SWISS PLASTIC SURGERY set up this type of ombudsman service in 2014 and appointed members of honor as ombudsmen.
The ombudsman acts as a mediator between patients and physicians or between physicians and physicians. The mediation is carried out in an informal and uncomplicated manner. The ombudsman contacts the parties in writing or verbally and tries to find a solution.
Mediation is refused when legal proceedings have already been initiated (complaint, claim submitted to the extrajudicial assessment office ot the FMH, etc.).
Applications to the ombudsman are to be addressed to:
Secretariat of SWISS PLASTIC SURGERY
Catherine Perrin, PhD (executive manager)
15, avenue des Planches
T +41 21 963 21 39